Ho We Ship
At Irea Pharma, our shipping and logistics framework is designed around reliability, discretion, compliance, and operational efficiency. We understand that timely, secure delivery is essential for customer satisfaction and business continuity. To ensure this, we follow structured fulfillment procedures that maintain consistency from order processing through final delivery.
Order Processing
Orders are processed Monday through Friday during standard business hours, excluding federal holidays. Once an order is confirmed and payment is verified, it enters our fulfillment queue. Processing times may vary based on order volume, inventory status, and documentation requirements. Customers receive confirmation once their order is ready for shipment.
To uphold our quality standards, all shipments undergo a final internal verification prior to dispatch, including packaging inspection, documentation review, and labeling accuracy checks.
Packaging & Discretion
We prioritize secure and discreet packaging. Shipments are carefully sealed to protect product integrity during transit. Packaging materials are selected to minimize risks from handling, temperature changes, and environmental exposure.
External labeling meets carrier requirements while maintaining customer privacy.
Domestic Shipping
We ship within the United States via established carrier networks. Shipping options may include standard and expedited services, depending on availability and destination. Estimated delivery timelines are provided at checkout, though actual transit times depend on the carrier and may be affected by weather, regional delays, or peak periods.
Tracking information is provided once the order has been handed to the carrier.
Regulatory Compliance
Irea Pharma operates in accordance with federal and state regulations. Customers are responsible for ensuring that their purchases comply with local laws prior to ordering. We reserve the right to cancel or decline orders if legal or compliance concerns arise. Certain orders may require documentation review.
Address Accuracy
Customers must provide accurate and complete shipping information. Incorrect addresses may cause delays, returned shipments, or additional carrier fees. Irea Pharma is not responsible for delivery issues caused by inaccurate address submission.
Lost or Damaged Shipments
If a shipment is lost or arrives visibly damaged, contact our support team within 48 hours of delivery confirmation. We will coordinate with the carrier to investigate and resolve the issue. Resolution timelines depend on carrier policies.
International Shipping
When offered, international shipping is subject to additional regulatory review and customs procedures. Import laws vary by country, and customers are responsible for understanding local regulations before placing an order.